Accessory Overstocks Order Placed; Money removed from my account. Product not shipped. Order Status: "Back Order (Paid)" $100 fee for order cancellation.
They accepted credit card payment for their products but did not ship the products.
This company says item will ship within 3 days with average 21 day shipping. (So I imagine it is shipping from Asian country) Product does not arrive as scheduled so I inquire about product. After my inquiry my order status on their website goes to "back-order".
It has not been over 60 days since my order was placed and money was removed from my account and I can not cancel my order and receive a refund. See their cancellation policy copied and pasted below:
Order Cancellations/Modifications
Due to the nature of our inventory system, cancellations or modifications to any order are not permitted in any instance - no exceptions. This applies even if immediate contact is made via any method. Immediately after an order is placed, the associated stock is reserved, and the order is sent to processing and cannot be altered or cancelled. We apologize, but in order to provide the fastest and most accurate order processing possible, our system is set up in this way. Any order is eligible for return or exchange according to our terms and policies below. If you attempt to cancel payment through your card issuer or bank, this is in violation of our terms of sale and will be subject to an additional $100 fee plus any additional related costs. In some cases, this may also constitute buyer fraud, and may result in a criminal complaint filed against any buyer who attempts to circumvent the no cancellation policy in any way.