Complaint Review: Account Now

I called in a week ago to report my card lost/stolen and the individual took my information told me I would have to wait 24/48 hours for the card to process and it would take 5-7 business days for it to ship. I was fine with that. A few days later I called just to check and see where it was. They told me the individual never processed it. Only put it in the system. I usually transfer money to my other account now account under my loved ones name.

I asked them, for the inconvenience, could they transfer the money into the account. They told me no. Why would a company hold someones money hostage from them. I was transfered to corporate, she seemed hopeful about it and told me to speak to a supervisor. I was then transferred back to customer service. I was then told that they could ship me a card expedited for 40 dollars. I said no and made my point very clear. "Had your employeee done his job...I wouldn't be in this situation. You all need to send me that card free of charge"

He told me he couldn't do it. I asked for him to transfer me to corporate and he told me he wasn't allowed. How in the world are you not allowed to when someone just did it??? A asked for the number and he told me again he wasnt allowed to transfer me or give me a number. It may very well be going on two weeks I havent been able to touch my money....smh. I am closing the account as soon as I get my card. How can you just hold someones money away from them like that??