Account Now .Net Duplicate service charges, lie about promotions, Internet
Consumer's Original Complaint :
Account Now charged me twice for a few of my purchases i made on my credit card in error .I called and spoke to a customer service rep named Dorthy and she jumped around the question by giving me three different answers because she didn't know why i would be charged a .50 transaction fee twice ,Dorthy claimed it was because i signed my name using my card as a credit card,than she said no you were charged twice because the payment hasn't come out of my account yet ,than she said i should be charged twice rather i use my card as a debit card or credit card,are you kidding me ,if you don't know the answer ,don't guess,put someone ob the phone who knows .Than Dorthy said if i don't like her answer feel free to file a complaint ,and i can believe what i want about her response to me .I asked for a supervisor and spoke to Sandra who had a hard time answering my first question which was ,was the call with Dorthy recorded? Anyway i asked Sandra the same question and her response was i wasn't charged twice as if i was making it up,and she cannot see what i show on my account on her end,and she will credit the .50 cents as a courtesy ,it inst a courtesy if i was charged in error its a correction ,than i asked her to audit my account because im sure it cannot be the first time they over charged me with fees,and she said they will charge me 4.00 per page ,but is there error ,than she said she will send a ticket to the IT team to see why im showing one thing on my end and another on her end .After investigating my account myself which took all morning i found i was also charged twice 4/19 for x-sports fitness,8/4 for Sam's club,2/23 for Sweetspot labs ,in addition to the Verizon wireless one 9/1,I would like this money credited back to my account,and the $25.00 bonus for having the direct deposit account that i never got .
Consumer's Desired Resolution:
I want the $25.00 bonus that wasn't given for the direct deposit ,this promotion you have now ,but had at that time as well,also for the duplicate .50 cent transaction fees that was charged 2/23,4/19,8/4,9/1,and an apology letter.
BBB Processing
09/07/2010 web BBB Complaint Received by BBB
09/07/2010 CM BBB Member Complaint Validated by Operator
09/07/2010 Otto EMAIL Inform Consumer - Member Complaint
09/07/2010 Otto MAIL Inform Member of Complaint - 1st Letter
09/17/2010 WEB BBB RECEIVE BUSINESS RESPONSE : Ms. Jennings opened the account in 2007. The promotion she is referrring to is not applicable to accounts opened in 2007. The account is a fee per transaction account in which a $.50 fee is applied to each transaction. We do not see duplicate fees charged but I have issued credit for $2 for the days reported.
09/17/2010 CM EMAIL Forward Business Response to Consumer
09/20/2010 WEB BBB RECEIVED CONSUMER REBUTTAL - SEND TO BUSINESS : (The consumer indicated he/she DID NOT accept the response from the business.)
IF THE BBB,WOULD LIKE A COPYOF MY ACCOUNT PROVING ACCOUNT NOW CHARGED MY ACCOUNT IN ERROR ,I HAVE PROOF,AND WOULD BE MORE THAN HAPPY TO FAX OVER A COPY IF NEEDED,MY ACCOUNT DOES QUALIFY FOR THE $25.OO DIRECT DEOSIT BONUS ,AT THE TIME I SIGNED UP FOR THIS ACCOUNT ,THAT PROMOTION WAS GOING ON ,ALSO I REFERRED SOMEONE AS WELL AND DIDNT THAT CREDIT EITHER ,WHAT YOUR DOING AS A COMPANY TO CUSTOMERS ,LONG TIME CUSTOMERS ISNT RIGT ,AND I WONT STTLE FOR NYTHING LESS THAT WHAT WAS REQUESTED ,ITS THE PRINCIPAL ,NOT THE SMALL AMOUNT OF MONEY ,MRS JENNINGS.
09/21/2010 OttO MAIL Forward Consumer Rebuttal to Business
09/27/2010 BBB MORE INFO RECEIVED FROM THE CONSUMER : I WAS JUST DOUBLE CHARGED AGAIN ,REFERENCE 09/24/2010 4;32AM,I WOULD LIKE THIS COMPLAINT TO BE TURNED OVER TO THE ATTORNEY GENERAL ,I SHOULDNT HAVE TO CHECK MY ACCOUNT DAILY FOR ILLEGAL PRACTICES ,AND I WANT THIS COMPANY TO BE FINED.I WILL BE MORE THAN HAPPY TO FAX OVER PROOF OF MY ACCOUNT DETAILING THESE CHARGES DONE IS ERROR ...MRS JENNINGS
09/30/2010 WEB BBB RECEIVE FINAL RESPONSE FROM BUSINESS : We do not see any duplicate fees charged to Ms. Jennings, but as indicated we issued her account a $2.00 credit on 9/17 for the days reported.
Our position stands on the Direct Deposit Bonus and we will not be issuing credit as Ms. Jennings did not qualify for the bonus.
Ms. Jennings opened her account back in 2006 and funded her account upon opening. The Direct Deposit Bonus Program was not an offer back in 2006. This offer applies to new customers.
09/30/2010 CM EMAIL Forward Final Response to Consumer
10/01/2010 WEB BBB CONSUMER REJECTS BUSINESS' FINAL OFFER : (The consumer indicated he/she DID NOT accept the response from the business.)
ACCOUNT NOW HAS SINCE GIVING THE $2.00 CREDIT CHARGED MY ACCOUNT IN ERROR AGAIN ,THIS IS AN ON GOING ISSUE WITH THIS COMPANY ,AND I WILL LOOK INTO WHAT CAN BE DONE LEGALLY AS WELL ,ALSO THAT PROMOTION WAS IN AFFECT THAN ,AND ALSO I NEVER GOT THE CREDIT FOR MY REFERRAL AS WELL ,ITS THE PRINCIPAL NOT THE AMOUNT OF MONEY,ITS ILLEGAL TO CHARGE FOR SERVICES NOT RENDERED,THIS IS UNACCEPTABLE,AND CONSIDERED FRAUD .
MRS JENNINGS ,
The BBB told me after trying to get this resolved ,they cannot help me and closed my complaint as of today..i'm closing ,y account today ,tired of being cheated,and mistreated..