AccountNow Account Now Visa frozen account, customer service Internet
So AccountNow recently sent me a card to update my old card since it was about to expire. I call the number on the card to activate it and have ot able to use because i recently started a new job and used it for direct deposit. The card was successfully acrivated and so i could be sure i went to check to see if it showed online which it didn't. I logged out and then logged back in just to refresh the system and i get a message saying that due to many unsuccessful attempts my account would be frozen and i have to fax my ID and a picture of the card that i was trying to use. I tried to call customer service and get to the machine saying i have a less then 1 minute wait time but no one ever picks up the line EVER! What can i do to resolve this?
1 Updates & Rebuttals
AccountNow
San Ramon,California,
We would like to help.
#2UPDATE Employee
Fri, June 06, 2014
Dear Bizzy B,
I am sorry to hear that you had an issue with your account. If your account issue is still outstanding, I would like to help resolve it. Unfortunately we cannot discuss your personal information in a public forum. Can you please send us an email at customerserviceRR@accountnowinc.com referencing your name (as it appears on your card), last four digits of your card number, and best number to reach you at? Thanks and have a great day.
Sincerely,
GF
AccountNow