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Accurate Auto -Ripoff Ronkonkoma New York full price, half the work, twice the time *REBUTTAL owner responds
On October 5th, I entered Accurate Auto on 66 Union Avenue. I came with the following list of repairs to be performed on my 1949 Plymouth:
Rewire entire vehicle
Fix linkage problem
Install new alternator
Replace leaf spring suspension with new leaf springs
Inspect gas tank to see if replacement is necessary
Fix passenger door and window
Adjust parking break
They assured me they could do all these things within a week, for around $1500. I was pleased and surprised at their alacrity and confidence. I put down a $500.00 deposit. I didn't think they could do these things within one week. I waited more than two weeks before calling asking when they would be done. My first call regarding the completion of the work was on Monday, October 22 and I asked for an estimate of the work done up to that point, but one wasn't given to me. I was assured, however, that the car would be finished on Wednesday, October 24.
I called Wednesday, October 24. The car was promised to me on Friday, October 26. Wayne had no estimate prepared. I asked again for an estimate.
At this point, I told them to cross the less important repairs off the list in the interest of getting my vehicle back and they agreed. Again, I asked for an estimate. One was not given to me.
I called Friday, October 26. I was told the car would definitely be ready on Tuesday, October 30. I had quit asking for estimates by this point.
I called Tuesday, October 30. I was told that I should call on Friday, November 2, at noon, when it would definitely, DEFINITELY be done.
I called Friday, November 2, at noon and was told that the finishing touches were being put on it. We should be done in about two hours. Two hours later (2 p.m.) I called back and they said it would definitely be done in an hour. According to Accurate Auto, my car was going to be definitely finished at 3:00 p.m. on Friday, November 2.
I caught a train from White Plains, New York to Ronkonkoma, New York and arrived at my destination at around 5:30 p.m., giving them a full two and a half hours extra in which to finish working on my car. It was not finished. They told me to call back the next day, Saturday, between 1:30 and 3:00 p.m. Calling at about 2:00 p.m. there was nobody there to answer. Coming to the shop at about 2:45 p.m., it was closed.
I returned to White Plains without my vehicle. I spent $24.00 on train tickets, and missed $168.00 in wages.
Another week passed. On November 9th, I paid Accurate Auto $600.00 in cash for my car.
Accurate Auto did manage to install a new alternator, spark plugs and gas hose, and shocks, but I could have done this myself and for much less than $1,100.00
Complaints on Accurate Auto: Malpractice/Shoddy Work
Not qualified to do what they said they could 1 week turned into a month and four days
Lied about completion of work; lost wages for one weekend of bartending @ $12.00/hr. for Friday and Saturday. Had me wait and call the next day between 1:30 and 3:00 p.m. by which time they had closed shop and left
Left a mess inside car wire bits, connectors, clips, etc.
Brought vehicle to them with operational hi-beam indicator, radio, 2-speed heater, temperature gauge, fuel gauge. When they had finished their work, there was no hi-beam indicator, no temperature gauge, no fuel gauge, no dome light, and the heater operated on only one speed
Accurate Auto did not provide an estimate after repeated requests
Driver's side carpet is missing
Did not replace carpet wall panel after finishing work in that area
Accurate Auto performed unauthorized repair a horn button was placed under the dash. Shocks were installed instead of leaf springs.
Some wires which I installed eight years ago are still in the vehicle. There is no telling to what degree the car has the wiring which I installed eight years ago. I was charged for a complete rewiring, but it was obviously not what I got. How much new wire actually went into that car? I can't tell.
3 Updates & Rebuttals
martin
valhalla,New York,
Update
#4Consumer Comment
Mon, March 04, 2002
Accurate Auto is currently being investigated by the New York State Department of Motor Vehicles, Safety Division. A hearing is scheduled in which they will be likely be fined on counts of unauthorized repairs. Also, the Suffolk County District Court has found an actionable cause for a small claims case involving Accurate Auto in mid-April.
HAY DING DING
#40
Sat, November 17, 2001
They filed the following rebuttal to the above Rip-Off Report:
Their email: none@aol.com
Their name: reader observer
Their relationship to the company: Consumer Suggestion
Rebuttal:
HAY DING DING PLEASE EXPLANE SHOCKS INSTEAD OF LEAF SPRINGS. AND AS FOR ROTTED CARPET WHY NOT JUST PUT IT IN THE TRUMK? SOUNDS LIKE THE TYPICAL GAS STATION MENTALITY SO I DON'T BELIEVE "Accurate Auto AT ALL
BILL WAS LESS MONEY THEN WE TOLD HIM.
#40
Fri, November 16, 2001
This email is a rebuttal to RipOff #7747.
It was sent by ACCURATE AUTO SHOP INC at WWEW6@AOL.COM.
Accurate Auto -Ripoff Ronkonkoma New York full price, half the work, twice the time (#7747)
They filed the following rebuttal to the above Rip-Off Report:
Their email: WWEW6@AOL.COM
Their name: ACCURATE AUTO SHOP INC
Their phone number: 631-588-8988
Their relationship to the company: Owner
Rebuttal:
CUSTOMER MARTIN MISIAK FOR WORK ON A 1948 PLYMOUTH THAT NO OTHER REPAIR SHOP WOULD FIX, ALSO CUSTOMER SUPPLIED OWN PARTS 2 WEEKS AFTER CAR WAS DROP OFF FOR REPAIR, BESIDES WIRE HARNESS BEING WRONG APPLICATION FOR CAR WE AT ACCURATE MADE HARNESS WORK IN CAR
ALSO THERE WAS NO HEATER OR HORN IN CAR, WE MADE BOTH ITEMS FUCTIONAL ALSO HIS RUG THAT WAS MISSING IS A PIECE OF 1960 SHAG CARPET THAT WAS WEDGE ON KICK PANEL WHICH HAD TO BE REMOVE TO
REPAIR CAR.
IT COULD NOT GO BACK BECAUSE IN WAS ROTTED. THEN WE TOLD MARTIN
TO CALL FRIDAY NIGHT AROUND 4 O CLOCK TO CHECK ON PROGRESS OF VEHICLE TO SEE WHEN HE COULD PICK UP CAR,INSTEAD HE SHOWS UP AS WE WERE STILL FINISHING UP JOB, WE HAD TWO HOURS LEFT ON CAR AND TOLD HIM LATE TONIGHT OR IN THE MOURNING A MARTIN WENT INTO A RAGE ,
WE COMPLETED CAR THAT MOURNING AND HE LEFT IT HERE ANOTHER WEEK.
WE DID NOT CHARGE STORAGE OR ANY EXTRAS
INFACT BILL WAS LESS MONEY THEN WE TOLD HIM.
MARTIN NEEDS TO GROW UP ...