Ace Hardware St. Johns Oregon Owner Mike This store has a policy of harassing customers; I was harassed by the "owner" come to find out June 29, 2014; I Portland Oregon
I am a small business owner and long-time resident here in Portland. I build small prototypes and need specific hardware to build these up for trials.
I find myself continually "shadowed" in this store, being followed and asked more than normal if I need help.
Last Sunday evening a short man with glasses and earpiece (security?) approached me. This person did not identify himself, wore no vest or name tag. In an unfriendly tone wanted to know what he can do for me.
I was taken aback by this, and responded simly no, just shopping, if that is all right.
This is a terrible way to do business. I did call them back, saying this stranger approached me last Sunday.
The clerk replied: "That must have been Mike, the owner." I spoke to him briefly stating that I am a small business owner (24 years), and your approach of constantly following customers around is no way to do business.
Best Regards,
John
St. Johns, Oregon
1 Updates & Rebuttals
Gary
Happy Valley,Oregon,
U.S.A.
St. Johns Ace Hardware
#2Consumer Comment
Sat, May 07, 2016
It is a stretch to believe that the St. Johns hardware employees or owner harass their customers. This is the most helpful store I shop in. They always know where everything is and quickly find it for me. Perhaps if shoppers made a list they wouldn't need to wander around and linger like shoplifters.
I shop here a lot for things for my girlfriend's house & have never had an issue.