Complaint Review: ACE INDUSTRIAL SUPPLY

A SALES REP CALLED AND TRIED TO GET US TO PURCHASE ITEMS WE NEVER AGREED TO THE PURCHASING THE ITEMS WERE SHIPPED WE GOT BILLED $607 FOR NOT EVEN $200 DOLLARS WORTH OF MERCHANDISE. EVERY TIME THAT WE TELL THEM WE WANT TO RETURN THE ITEMS THEIR COMMUNICATION SKILLS ARE JUST AS BAD AND THEY DON'T HEAR WHAT YOU ARE TELLING THEM. 3 MONTHS LATER THEY ARE DEMANDING PAYMENT AND WE ARE TELLING THEM AGAIN THEY NEED TO ORDER A RETURN THEY TRIED TO GET US TO PAY $350 OF THE $607. 

I AM RETURNING THE ITEMS OUT OF OUR COMPANY EXPENSE AND I WILL BE ABLE TO UPDATE THE FILE FROM HOW THEY HANDLE THE SITUATION THEN.