Complaint Review: ACE Rent A Car

The overall service was not bad. They did not have the car I originally wanted but they re-adjusted and I was out in my rental car in less than 15 mins. Up until now I was satisfied with the service and I would totally recommend anyone to go to this place for their car rental needs.

It was when I got back home that I changed my mind when I received a notice that a claim had been opened against me for physical damages to the vehicle. Obviously I was a bit flabbergasted by this because to my recollection, the car had been returned in the exact same condition as it was checked out to me. The person did the inspection and said it looked ok. The total charges for the claim were over $4400 dollars. Come on! $4400 in physical damages to a vehicle, correct me if I'm wrong, should be pretty obvious and not something you notice later. I asked them to please explain specifically and in detail the damages I am being charged for (I believe I have the right to know), and I was simply told “hail damage” I asked again what part of the vehicle was damaged, and I the person simply told me the case had been sent to the claims company and the she was not going to argue with me. These charges are very unethical, predatory, and just simply wrong. Please do yourself a favor and avoid this predatory company. Go to the more reputable ones like Hertz and Enterprise.