Complaint Review: Ace Rent a Car Venice California

I prepaid my rental through carrentals.com and the company was late opening 45 minutes and after the representative got organized, never apologized for being late,  I gave him my valid drivers license, insurance information, and credit card for the deposit. 

I already prepaid, he said that since I wasn't getting their insurance and because their credit card terminal was down that I needed to go to the seedy liquor store across the street and go to their atm to get cash for the deposit. I explained to use the credit card that I charged my rental, he refused! I told him to call carrentals.com to charge my credit card. He refused! I tod hm to call the other branches or corporate office. He refused! I told hm to take down the credit card number and charge me later! He refused. I told hm of 3 other ways of technology to charge a credit card.

He said he could only take cash!  He was trying to intimidate me and he tried to extort cash from me! I refused to give him cash, especially the strong arm tactics and illegal bait and switch because I prepaid at a low rate. He tried to intimidate me and I left walking in the rain home for 4 miles with no car, threatened, and waste of 3 hours! I wasn't going to te seedy atm at the liquor store when I had 4-5 valid credit cards I could have charged the deposit.