Ace Rental Car - Orlando International Airport Location Misrepresentation / breach of contract / Orlando Florida
Do NOT do business with this franchise!! I often rent cars due to my business travel and am always looking for competitive pricing. I found Ace through a third-party and the price was competitive (approx. $48 per day + insurance for mid-size SUV). I rented the vehicle for 3 days. They required a $300 deposit. During my travel, an incredibly small piece of gravel hit the windshield - almost not visible (and I know from experience, repairable).
Upon return of the vehicle, I appropriately pointed out the incredibly small crack in lower right passenger side of windshield. The rental attendant struggled to identify the crack, so I had to point it out. She stated I would need to file an "incident report" -- oh, and additionally, that the insurance would not cover it (I purchased the broadest coverage they had available at almost $40 per day).
They not only kept my $300 deposit, charged me a total of approx. $350 for the rental, but also withdrew another $500 dollars from my account for the windshield. What started as a $250-$300 rental has now cost me over $1100!! No recourse, no explanation and no corporate office to contact. Unbelievelable. I would hire an attorney for recourse just out of principal at this point.