Complaint Review: Ackerman Security

What ripoffs!  They would not credit me $18.95 for one month service as a long-time customer who pays in full annually.  They were supposed to send me a $25 check for referring a new customer and instead credited it my account AFTER I had to do a conference call with the new customer to provide the sales agents name.  Then when I inquired about it they would not reverse the credit for the check, refused to talk with me anymore, gave me the run around and when fed up after 3 months I cancelled they sent me a demand letter for one year's monitoring service!  I never signed a contract with Ackerman, the old company was bought out.  When I called to follow-up I got poor customer service, the run around and basically was told I didn't matter as a customer - but then why should I?  They make sure they will get paid.