Complaint Review: ACN

One should make sure to read not only the fine print but also the super fine print when dealing with these hucksters. I had their Digital phone service which I started using when I, like an idiot, joined up with them as an IBO (Individual Business Owner) I decided pretty early on it wasn't for me thank goodness.  Fortunately, the only person that I ever signed up for services was my mother-in-law *chuckle*. 

After I joined we found out my wife's best friend had already made the plunge; the only sucker she signed up was sadly her own parents.

At any rate, I suckeredmyself into their proprietary  Video phone. What a FOOL!

I'd no sooner signed up than they came out with a "new improved version" This was my first tip off because of course they knew darned good and well they were making this big change yet they charged me the Full Boat price.  The service itself was pretty much worthless. The only people you can use it with are other suckers who have made the same mistake. So I had this nifty $200 phone with a tiny video screen (about 6 inches) when there are free services out there like Google's Hangouts or the free version of Skype.

As for the digital service, I was at least lucky; mine always worked.  My mother in law had nothing but troubles with hers. My wifes friend had charges (they had the non digital phone service) where they would be charged long distance to dial next door.

Well I stuck it out for my 2 Year Contract and just moved back to Vonage. I was amazed to get the following email:

Dear (My name here),

You recently transferred (xxx) xxx-xxxx to another telephone service provider. Subsequently, your payment type on file has been charged the following:

These charges are in accordance with the Terms and Conditions to which you agreed when you signed up for ACN Digital Phone Service.

Best Regards,
ACN Customer Care

Buyer Beware!!! These guys are pure slime!