Complaint Review: ACN Phone Service

This is a phone service (VOIP) but if your phone is messing up you cant contact them to fix it. If you go to Customer Care on their website they give a phone # (BUT YOU SHUT OFF MY PHONE). I was e-mailed to be informed that they would be suspending service unless I updated my credit card info because the card would expire in March 2008. I called them and tried to update the information last week but they said I had to do it on line (which I did and had to redo 3 times till finally it said that it was updated). Well today is February 29th and my phone service has been shut down and I can't contact them to ask why. I will need to go and find a phone booth and be put on hold for hours and then be transferred till someone says its fixed only to find that when I get home it isn't. ACN is not a good company to work for and their customer care sucks.

Norm
Boise, Idaho
U.S.A.