Complaint Review: Acronis

I purchased Acronis Cyber Backup Advanced Workstation 35 licenses through CDW. After four days of not being able to get anything to work or any help "Because your product must be registered". How does their system not see my purchase? Great system, not! I emailed Jacob Strack Jacob.Strack@acronis.com from Arconis and called CDW to let them know I wanted a refund.

Thanks for wasting four days of my time.

I made the switch to Veeam and everything that wouldn't work with Acronis simply just worked with Veeam Backup. I was able to connect to the system, remote install the needed agents, even backup the PCs and servers as needed.

After a week Acronis wanted to help me out, as I told them. Sorry but no, I'm now using Veeam Backup and it works unlike your software. After over a month of fighting with them I only received around $1,700 dollars back out of the around $5,200 spent. Keep in mind I asked for a refund after four days for a product I couldn’t even get to work. To top it off Veeam was about $4,500 dollars for 40 licenses.

My waring: DONT USE ARCONIS, they were good at one time, not anymore. Go with Veeam its simple and just works!