Complaint Review: ACS Department of Investigations

Word of Warning to any who are contacted by ACS. Do not pay this company it is a scam. This company contacted me in regards to a delinquent loan that I had with CashNet USA. I had been working with a law office(who luckily saved me from getting scammed by these scumbags) to resolve the debt and stay out of court, and out of nowhere i begin receiving phone calls from this company claiming that they had received my delinquent account to collect. It seemed legitimate at first, considering that I had some difficulty making a scheduled payment to the law office. After not answering the nearly 30 calls they placed to my cell phone within a 2-hour period(yes, you are reading that right, 30 calls in 2 hours), they then proceeded to call my workplace and demand to speak with me. They also called and harassed my brother looking for me. I spoke with an individual who called himself James Johnson, but it seemed peculiar to me that a man with such a normal american name would have such a heavy middle-eastern accent and speech such broken english. I told him to call me the next day and we would work something out, and to stop the harassing amount of phone calls to myself, my brother, and my employer. The next day, the ridiculous amount of calls began flooding in once again to my cell phone, beginning at 8 AM and not stopping until roughly 11 AM, when I finally got a chance to answer my phone.  I agreed to a settlement amount that was to be paid the next day so that I could get rid of these annoying non-stop phone calls, and was instructed that I was to sign some paperwork they were sending to me through e-mail and fax it back to them. Luckily, the law firm who was ACTUALLY the owner of the debt called me randomly in the middle of this situation. When I expressed some confusion as to why I was being called by both parties to resolve this debt, the lawyer that I spoke to advised me that they had been having a huge problem with this company calling and harassing their clients, and proceeded to tell me that he had just spoken to a woman earlier who had been scammed out of nearly $2000 by this same company that same day. He immediately recognized the individuals' names that I told him I had spoken to, and told me to tell them I was going to speak to the state attorney general if I received another phone call from them. Almost immediately after i hung up with the law office, i received another call from James Johnson, inquiring as to why he had not received the payment authorization forms back yet. When I told him what the lawyer had instructed me to say, he immediately became very belligerent and threatened me with "you are going to pay for this", and immediately hung the phone up. I am just thankful that I received the phone call from the law office before I wasted my money on this scam. Please if you get a phone call from these dirtbags at ACS, do not send them your money.