Complaint Review: Action Appliance

They are not honest and SCAM ARTIST with poor customer service. They will take your money and provide no solution! I called them for a diagnostic on my refrigerator that was not cooling. They came here did some testing and stated that my defrost control panel needed to be replaced for ~$300. However, the piece would take 3-5 days to come. Well, I could not go 3-5 days with no refrigeration. The tech informed me that the refrigerator should work for the next 24 hours and if it doesn’t, unplug the refrigerator and plug it back. Ok, I never felt the refrigerator work after the technician left so I called the next morning wondering whether the diagnosis was correct. That’s when I was insulted and screamed at by Zac. Then the tech Matt, who seemed so friendly at my home, got on the phone as well and said, "it was working when I left, did you unplug it!”..in a rude fashion and I said, well it never worked at all, so no, I didn’t do that yet, then he screamed...it worked. Passing the phone to zac, who said "take your business else where” and hung up the phone. I was just trying to gain clarification, and was treated horribly by this staff. I’ve been doing reading on defrosting in refrigerators and now realize the refrigerator may not need a $300 job but just may need to be unplugged for hours while it defrosts. Action Appliance would not be honest and straightforward about that. Port Charlotte has a large elderly community and I can’t imagine how this company must take advantage of them.