Complaint Review: Action Bail Bond

I contacted Action Bail Bond to secure an immigration bond. I was assured that the bond would be posted in 48 hours. After 48 hours passes, I begin emailing and then calling. No response. I call again, 4 days having elapsed. I am told that Action cannot post the bond due to DHS requirements.

I understand, but why in the world would they not return my messages or call me? They had all of my contact info, but I had to chase them down.

To make things worse, I have had to call several times to try and get the money returned to me. It's been a week and a half and the money has not been returned, despite repeated assurances that it would be sent by overnight mail. I call today and the refund was sent to the wrong address, despite explicit instructions about where to send it. AVOID THESE PEOPLE.

Ktrd
Baltimore, Maryland
U.S.A.