Complaint Review: Action Pro White

 I ordered these "free trials" from an advertisement I saw on USA Today. Honestly, I thought it was an article until I printed it out and saw that it was actually an advertisement.

I ordered this for my boyfriend who always talks about whiter teeth but he does not have dental insurance. We can't afford a trip to have his teeth professionally whitened and a lot of the whitening programs you read about are very expensive.

When I ordered the "free trials" it was directly from attachments found in "the article" so my experience is a little different. I ordered and agreed to pay $1.03 in shipping, which turned out to be about $3 instead. I figured that $6 to $7 for a whitener that would make my boyfriend more confident would be worth it.

About a week later I saw that Brilliant White had charged me an additional $94.31!!! I tried to call and complain but the number I called would just say "You have reached Customer Service. Someone will be in contact." I called my bank and they gave me a phone number from the transaction. I called that number a quickly cancelled. I called my bank again to get the number for Action Pro White and ***it's the same phone number.

Unfortunately, I thought the issue had been taken care of. Four days later Action Pro White ran my debit card for another $94.31. Okay, so this is now taking food out of my childs' mouth and I'm getting extremely upset that this company is trying to rob me.

I go to my bank and have my card cancelled. The bank puts in a claim for the $94.31 from each merchant. Thanks to my lender, Wells Fargo, I was reimbursed for both $94.31 transactions that I had never authorized. Whatever you do, DO NOT give either of these companies your card information. They do not care what you say, they will continue running your card information as long as it is still valid.