Complaint Review: Action Property Management

I have dealt with many property management companies in the Pheonix Metro. Action Property Management has to be the worst one. I'm amazed that they are still in business. I know many of their current and past tenants and none of them have anything good to say about this company. It takes repeated phone calls, emails and faxes to get a response about a week later. Once you get a response it doesn't mean they will do anything unless its an emergency.

 If it isn't an "emergency" they will drag their feet and claim they can't do anything without owner approval, and blame the property owner for the delays. Not to mention, they gave us the keys to a place that was not cleaned!!! There was hair and dirt from the previous tenant everywhere, and nasty rust stains and mold on the bathroom walls. We rented for two years, always paid our rent early and never had any complaints against us.

 We were perfect tenants and took a lot of time and care to clean properly before we left. For being such good tenants we were rewarded with a huge deduction from our deposit for "Misc" cleaning charges. A load of crap if you ask me. The property was 10 times worse when we moved in (as we documented), and there was absolutely nothing wrong with it when we moved out. Only rent from them if you don't care about moving into a clean unit, don't mind when stuff breaks and doesn't get repaired, and make sure they are present for a move out inspection, otherwise they will royally screw you over.

It is also worth noting that they didn't care about their BBB rating or online reviews until recently (past month). I guess all the bad press has started to hurt business and now they are trying make nice. Why didn't you care a year ago when I was renting from you?