Complaint Review: Action Rhythmics

No I am not in 6th grade and neither are you a chemistry teacher. My reference to the "used" ball is that I sent you back what you sent me. You claim that I sent you a used/damaged ball then if that's what you received then that's what was sent back to me. I call you and you company bully in the sense that  instead of replying back to me with common courtesy you go and accuse me of trying to defraud your company and threathen to file mail fraud charges with no merit. So yes that's bullying and an attempt to try and intimidate me to not follow up with getting a refund or exhanging my ball and/or questioning your business practices. Again if you feel that your ball had no flaws why not just inform me that you ship the ball semi-inflated? Not try and give me a chemistry lesson once I filed a claim against you.All of this could've been avoided and then I could've asked the gym to put air in it and if the ball still didn't hold it's shape inform that there is still a problem.

The two balls that I purchased from amazon came fully inflated so I guess Im not the only that isn't aware that because the ball could explode or whatever your reasoning behind the ball not holding it's shape as I mentioned to you. As a note you may want to add that to your invoices or descriptions of the ball prior to selling that the balls come semi-flated for reasons that require refresher courses in chemistry.

Lastlly, let me reinerate again if I had any attention of trying to fraud you or anyone else why would go through all this and pay for shipping? I end up losing more money in the end. If I'm telling you the ball isn't holding it's shape , what sense would it make to send you back a ball that has discoloration and scratches? that doesn't even fit my issue with the ball or let me guess that ball wasn't holding it's shape either?

 Bottomline your fraud, your company is a fraud.

 Ms. Hill keeps writing the word "bully". Just out of curiosity - how can a reply be considered "bullying"? Is everything Ms. Hill disagrees with is "bullying"? Are we in 6th grade of Junior High? Also, customer claims that we shipped her used ball. This is not true and customer never complained that the ball was used. Ms. Hill states that “…once a claim was filed with the BBBs then M. Douglas wanted to give me a chemistry lesson in inflation and air dynamics.” Dear Ms. Hill, for your information, “Inflation” and “Air Dynamics” – that’s not Chemistry. That’s Physics. 6th grade Physics. BTW, we don’t understand what “Air Dynamics” have to do in this case? Can you please elaborate? By the way, the ball which customer shipped back is old, used, and has multiple scratches on the surface. Action Rhythmics is the leader in providing its customers with the top level gymnastics products, known domestically and internationally for the top notch service and compassion and we will maintain the highest standard in customer service.

As stated in my previous post this company without merit or proof attempts to insult my character by insinuating that I returned a used ball. There was no need for me to return a used ball being that I've never owned a Rhythmic Ball in the first place. Secondly as I mentioned previously within seconds of receiving my ball I notified the company that the ball wasn't holding it's shape or that something must be wrong with the ball being that it wasn't firm and I was instructed to return the which I did the same day and paid for return shipping. What since does it make for me to pay for shipping to receive a ball and pay for return shipping to return "used" ball. I'm losing money.

Once a claim was filed with the BBBs then M. Douglas wanted to give me a chemistry lesson in inflation and air dynmaics, If the issue was that the balls are sent semi inflated for whatever reason that couldve been explained to me within our email exchange and I wouldve kept the ball. However, it wasn't and then I am accused of sending a used/damaged ball. Why then wasn't a photo attached to their threatening and slandering email to me? Reason being is because they received the pink ball back that I was sent, in the exact same condition. Not to mention as I was trying to find the right ball for my daughter being that I am new to Rhythmic Gymnastics I also ordered 2 balls from Amazon with my PRIME shipping. Please note that the last thing I am is pressed for money and I don't need to try and get over on any one over 35.00. All this could've been avoided but no this company wants to try and bully people out of their money and products and then try and threaten me with mail fraud. Are you SERIOUS! If your company is so pressed for 35.000 keep, I no anyone else I come in contact with will ever do business with your company again.

M. Douglas needs to take a course in customer service before dealing with any more customers. Then company then wants to go into this long description about the balls and these serial numbers as though I am trying to defraud them, again it's not that serious for 35.00. If the ball was old/damaged or whatever other claims  then that's what was shipped to me.  As I stated prior when I purchased the ball that was the only ball listed for under 60.00 and was under their clearance listing and once my BBS claim was filed they updated their website to remove that ball and now claim that it was never listed at that. Now not only am I sending back used goods, I am also seeing things.

For future/perspective clients don't fall victim to bad business practices and horrible customer service of Action Rhythmics Gymnastics.

 On January 3, 2015 (Saturday) customer ordered a Rhythmic Gymnastics Chacott Pink Ball, size 15 cm together with Chacott Junior Rope. The order was processed and shipped to the customer via FedEx (Tracking Number: 772487937058). The order was shipped to the customer’s place of employment (address can be provided upon request). Customer received the ball on January 13, 2015 at 2:13 PM (PT). We received the email from the customer at 2:28 PM (PT), 15 minutes after customer have received the shipment. Customer claimed that the ball doesn’t hold shape (???).

We were flabbergasted and asked customer to send the ball back for an evaluation whether the refund will be granted. Our Return policy is very clear and we ask those who doesn’t agree with it not to buy from us. We received the ball, evaluated it, and came to the conclusion that the refund will not be issued. We have notified the customer of our decision. The reason(s) for a denial of a refund are: • The ball that customer returned was not the same ball that was shipped to her. Every year Chacott, a flagman of Rhythmic Gymnastics equipment, slightly changes the colors of their balls. In addition to that, Chacott stamps different combination of 3 letters on the ball, making it easy to determine whether the ball is “fresh”.

It’s like series on the dollar bills. • Customer didn’t know but we take pictures of every shipment, every item – just to protect ourselves. • Customer claims that she bought this ball on sale/clearance. This is not true, we never have sales on these Chacott balls – they are in a very high demand and sometimes customers have to wait for months before receiving them. $34.99 is a regular price of this ball. • In her letter customer claims that she is a “novice” Rhythmic Gymnastics parent. This it is very strange, suspicious and I’d say ridiculous that the “novice” parent within 15 minutes would: o Open the shipment o Open the Chacott ball box o Had a rhythmic gymnastics pump at her place of employment o Pumped the ball to the necessary pressure o And finally, made a professional determination that this Chacott ball doesn’t hold its shape Did I mention that the ball which was returned to us had multiple scratches and spots on the surface?

In addition to that it looks like the ball lost the color due to the significant exposure to the sun. Those who know the sport of Rhythmic Gymnastics know and appreciate Chacott products due to attention to the details, performance and quality. Chacott in Rhythmic Gymnastics is like Rolls Royce in auto industry. Those who know the sport of Rhythmic Gymnastics know and appreciate Action Rhythmics. We never had a problem giving a refund for items that were returned to us in compliance with our Return policy. Moreover, in some cases we will go an extra mile for the customer. But we do not like those who clearly try to take an advantage of us.

For the record, we did not send a threatening email to the customer. We simply and calmly explained the reasons for the denial of a refund, and told her that we don’t appreciate her behavior, and that she is no longer welcome to buy from us. On another hand, customer claimed that she works for a lawyer, whatever that means, and she’ll file a complaint that we sold her a used/damaged item. Please keep in mind that initially she claimed that the ball simply “doesn’t hold shape” but never said she received a used ball. The ball which was returned to us was clearly used and old. If necessary we could provide the pictures of what was returned to us vs. the brand new ball.