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  • Report:  #1335153

Complaint Review: Active.com

Active.com Active ACT*ACTIVE-NETWORK I was charged 69.95 on 10/24/2016 for 'renewal' of account. I never had an account to begin with. Still don't. No city but located in TX Internet

  • Reported By:
    MikeBostonRyan — Westwood Massachusetts USA
  • Submitted:
    Wed, October 26, 2016
  • Updated:
    Wed, October 26, 2016
  • Active.com
    Internet
    USA
  • Phone:
    877-228-4881
  • Category:

Today, we saw a bill on our credit card statement for an amount of $69.95. After calling the 877 number, I was met with "Yes, we can give you a full refund. It is a charge for a renewal." But, we never heard of Active (or the other names, like ACT)! So, was I charged another fee last year, too. 

The operator said she would reset my account password. I apparently have an account?  So, she sent an email with a reset password link, but that temp password didn't work. So, are they phishing for passwords, too?

I never heard of this company, don't want anything to do with them.

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