Complaint Review: Active Fun

I got charged for an item then never received it-now won't refund money .....

when i called to place the order on mar 18 for a slide board they said it would ship within a few days & they would call w/tracking number. product never came so i called again & was told it would ship & they would call w/ a tracking number.

this went on several times only to finally find out on Apr 28 it is no longer available so they would credit my account or send me a check. i wanted the card to be creditted. after 2-3 days of processing i called the credit card company to find out it was not creditted. it was actually paid through pay pal company using my credit card. so i called them to find out nothing was creditted there either.

so i emailed active fun & fitness on sat. may 3 to which i received my first response from them-the email said a check was issued & that DJ would get back to me on mon may5 with info on when it shipped & a check number. well as of today i received neither a phone call w/ the info or a check.

i heard that it is illegal for a company to charge you for a product if it is not in stock & they do not send it. this whole ordeal has taken 7 weeks & i would like action to be taken against companies that take your money for a product then give you a line of B.S. every time you talk to them-if & when you can get a hold of them.

Suzi
East Berlin, Pennsylvania
U.S.A.