Complaint Review: Actpubl - *ibillcs.com

Dear Nancy:

Thank you for contacting iBill, the global leader in secure Internet payments. We strive to provide you accurate and timely feedback. I am writing to answer your questions regarding the charge on your account.

Having such charge on your statement indicates that someone in the household made a purchase or has subscribed over the Internet to a website. The name of the billing company will appear on the billing statement rather than simply the company's website name. Since iBill is a billing agent, the statement may show "iBill" or "iBillcs.com".

Our records show the following data set up during the online purchase made:
Transaction # 160512845 billed in the amount of $23.28 for membership to a site called http://www.mp3downloadhq.com. The account was set up under using e-mail

I hope I have addressed all of your concerns. If I can be of any further assistance, please use the "reply" button on your email program to ensure the entire text of the original message is included. This will allow me to address all of your questions.


I also invite you to visit iBill online at http://www.ibillcs.com/, where you can perform most customer service functions including changing your credit card number, canceling your membership, and updating your email address.

Respectfully Yours,



EdwinnaH

Customer Resolution Associate

iBill, LLC

1-888-371-7800

1-954-363-4902

1-954-363-4499 fax.

EdwinnaH@ibill.com
-----Original Message-----
Sent: Monday, March 22, 2004 6:04 PM
To: customerservice@ibill.com
Subject: ibillcsSupportRequest



I have been billed for Ibillcs.com for 23.28 & do not have any idea what this is.


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Nancy
Green Bay, Wisconsin
U.S.A.