Complaint Review: Acura Financial Services

     Our car payments were 2 mos behind.  We had always paid over the initial amt due each month. The family fell on hard times, loss of work and steady income.  We live together and split all bills.  When speaking to Ms, Murray, I explained that I would be sending monies over the wk/end of 11/3/2012.  My phone continued to cutoff, possibly due to the storm we had just had, previously. I tried to call back but could not get anyone.  So I assume that she became angry and had the auto repossessed because I was unable to recontact the company.  I could not call until that Mon., 11/5/2012.  When I called the Financial Serv. Dept., I spoke w/Amy, who told me we had one  option to pay the complete sale amt of $36,471.00.  

In other words we would not be allowed to catch the late payments up, etc.  We had leased the car for 3 yrs., Nov 2012 was the end of the  second yr.  I know we are not the only customers to fall behind, but at least I feel all the money we have paid on this auto; oil changes, brakes, plus an extensive oil change that Fri 11/2 and new rims to add value to the appearance of the car, should count for something.  We could not get our  rims back because we didn't ask for permission to replace the original tires, so we lost more money  in that situation.  We did get all our items out of the car, which was located at the other end of the city.
     
     I don"t expect to get anything out of this deal, but I want other prospective customers to read the fine print, carefully so the same thing does not happen to them.