Adam Ginsberg International Adam promised a 3 day training for "Secrets of an Auction Millionaire" and never delivered los Angelas, California
I went to an Internet workshop in Toronto, Ontario, Canada in the fall of 2008 where there were many different internet presenters who spoke about and sold their products.
Adam Ginsberg was one of the presenters and spoke about his product the "Secrets of an Auction Millionaire E-Bay system". On stage in front of many people he promised to come to Toronto in the spring of 2009 to do the free 3 day workshop. The only reason I and a couple of others signed up (for the discounted rate of $2,500 U.S.) is because he was coming to Toronto in the Spring. He never did come to Toronto in 2009 at all and neither in 2010.
I enquired about it through numerous avenues (e-mail, phone and social networks) and was told he would be coming to Toronto but they didn't know when. I then heard in June 2010 that Adam Ginsberg was no longer teaching it, it was someone else, but yes they would be coming to Toronto at some point.
I was then notified by the company in July 2010 that there
are only 2 eBay / Internet workshops scheduled for the remainder of
2010 and the agenda is new, the topics updated and information current.
They said that there were no plans to add any additional workshop dates in 2010
and they couldn't confirm there would be any dates in 2011 either. I could not attend either of the two remaining dates as I could not get any more vacation time during the summer.
Neither of the two remaining dates were in Toronto anyway. When I asked why, they said they started a new product in January called "Speedlings" and with the launch of the new program and not many sales of Template Optomizer this year, there has been little demand for the e-Bay workshops.
I asked if they were going to update the online version ie (workbook, videos as mine were out of date) and the response I got was "if they do come up with updated DVD's we will notify our students at that time" I was also told if I have trouble getting started or understanding the materials I can always submit a support ticket. I know I can call as well.
I asked for my money back since and was told I couldn't and I asked for the money I paid for the E-Bay course to be transferred to Speedlings and was told that couldn't be done either because of the money they paid for Template Optomizer.
Since the reason I signed up was for the free 3 day workshop to teach students how to get started and Adam nor his company followed through with their promise to come to Toronto in 2009 and now 2010, and now there are no further dates scheduled for 2010 or 2011, I hope they reconsider and do have other e-Bay training dates in the future, especially in Toronto, since it was promised.
I believe companies should run on honesty and integrity. If you are not going to follow through on your promise, then don't promise it and/or be willing to give a refund or give some sort of compensation for not following through on your promise.
I see on Ripoff Report.com there are quite a few complaints about Adam Ginsberg's company and when I looked on the BBB report they have an "F" rating. A company that has integrity, honesty and excellent customer service, do not generally get an "F" ratings on the BBB.
1 Updates & Rebuttals
Petlover
Oshawa,Ontario,
Canada
They are now offering a 3 day workshop or Webinar but No one is getting back to me on my questions after numerous attempts
#2Author of original report
Tue, January 11, 2011
I received an e-mail the end of December talking about their new website: http://secretsofanauctionmillionaire.com/support/
In this e-mail they spoke of doing a 3 day live workshop in L.A. for free or on the Webinar for a small fee.($295) or half price if you sign up for their affiliateprogram and sign yourself up for that. I think I should get it for free since Adam never taught it in Toronto as promised in 2008 and in 2010.
I also noticed that I paid $2,500 U.S. for the program in 2008 and now they are offering it for $1,000.
I phoned their customer service line to see if questions would be answered via the webinar and they did not know. They left a message for "Michael" who never got back to me. I e-mailed the rep. at their billing dept. and asked that Michael call me. I also e-mailed Michael and gave times I could be called.
Michael never called me re: my question as to whether or not you could ask questions on the webinar. On Janurary 5th, the person from the billing dept. e-mailed me to let me know that the Webinar may not take place as only 9 people signed up for the live workshop.
I kept on e-mailing asking if Michael or person from billing, Ashley, could answer my questions. I even e-mailed on January 10th asking that either of them could call me and answer my questions. I then phoned Ashley and left a message and never got a call back. The customer service people are not allowed to give out Michaels number.
I was also told I could leave a support ticket re: my question whether questions would be answered during the webinar. The only problem is that the support ticket part was not open until yesterday and when I tried to submit one, the system wouldn't let me because I could not pick a category as the drop down arrow didn't work. I addressed this issue in my e-mail to Ashley yesterday and still no response.
I want to sign up for the Webinar but am not willing to unless I know I can have my questions answered. The webinar is 3 days awayand still no response.
The Adam Ginsberg company has the worst Customer service I've ever encountered ever in any company I've dealt with.
I agree with the writer "London Other", who wrote a 3 part complaint on this site. I wish I had never bought the program as I too was not allowed to receive my money back even though everyone in the room in 2008 was promised that the 3 day workshop would come to Toronto in 2009. Adam reneged on his promise and I'm out $2,500.
To Adam Ginsberg - my advice to you is to develop good customer service, be honest when promoting your programs at seminars and let people have more than 3 day time frame to return things. Also, resolve issues and complaints when they come up. Why is it that you have an "F" rating on the BBB? Another company told me that companies that have an "F" rating on the BBB are one's that don't resolve issues with their customers.