Adaptive Eye and Nexacell Adaptive Eye Complex, Nexacell, Lusheyecream, Eye Cream rscr Internet Scam, Negative Option Billing, False Advertising, Refusal to allow cancellation, deceptive business practices Santa Ana, CA, Fountain Valley, CA Internet, California
I saw an ad on Faceobok for Adaptive Eye Complex and the ad said the eye cream was created and developed by Dr. Terry Dubrow and his wife Heather Dubrow. Terry Dubrow is a board certified plastic surgeon and he and his wife do have a skin care line together. I discovered after ordering the "free trial" for $4.95 (which was actually $5.36) that this was not part of their skincare line, so it was false advertising.
Further, after getting an e-mail confirmation of the free trial from Adaptive Eye Complex, I received a second e-mail confirmation from Nexacell, a company I did not authorize to charge me and a product I did not intend to purchase. During the original purchase from Adaptive Eye Complex, there was not any notice made in writing that I would be enrolled in any kind of program to be auto-billed. There was no company address (only a mail center address which I confirmed no one from Adaptive Eye Complex is located at.). In addition, the e-mail confirmation does not provide any informatino as to the amount charged to my card for the shipping, any company information, any Negative Option Billing notificatio of auto-billing, and no terms regarding how to cancel. All the e-mail provides is an 877 to call. I immediately called upon receiving to inquire as to why Nexacell charged me and to tell them that it was fraudulent, to which I was hung up on. Repeated calls were also disconnected by people at the 877 number.
I also contacted the 877 number provided in the confirmation e-mail from Adaptive Eye Complex to attempt to cancel and to tell them I didn't appreciate being tricked into making a purchase based on their lies in their ad. Again, I was repeatedly bullied and hung-up on. Adaptive Eye Complex states that they have no affiliation to Nexacell and that any charges by them were not their responsibility and I would need to contact Nexacell about that. (Which I did to no avail.)
On March 6, 2017 I noticed two charges for $97 and chage to my account. I called and reported the fraudulent charges to my bank, filed complaints with the FTC, BBB, and contacted CBS News in Dallas after seeing a news story last night about this exact scam with the same circumstances that 100 other people had called in about. I also contacted LifeLock who monitors my accounts and they are also investigating this matter.
There is no business address, manufacturing address, owner information, trademark or patent information regarding either company.