Complaint Review: Adelphia Cable / Power Link

Their Modem burnt my USB port on my PC. I had to buy a Ethernet connection after I was told by a service rep from "Geeks on Call" that I had to pay for.

I can no longer use my Digital Camera because it needs to be hooked up to the USB port. I have contacted the company several times had one of the local yocals out to check it out. To no avail I asked to be reimbursed for my out of pocket expeses and to replace my PC.

I have contacted the BBB in the Coudersport office no reply from the Corporate Office. I had sent Certified mail with return receipt still nothing. They said because the Modem is leased and we pay for it on a monthly basis they said that they would be responsible for all expenses per a Service Tech Supervisor named Paul. This had been over 5 months and no action has been taken to address my request.

Virginia
stafford, Virginia
U.S.A.