Complaint Review: adison high school

 I recently registered to a college I wanted to attend and they told me I need to get adison high school to mail them my transcripts, so I called adison to ask them to mail my transcripts to the college and I got the worst pproblems out of them ever... First they randomly put me on hold for 20 minutes not telling me why, so I ended up hanging up and calling right back and they tried to transfer me to someone else and disconnected the call so by now I'm frustrated and asks to speak to a supervisor and they're asking me how can I help yu. so I tell them what the problem is knowing that the very same person I was on the phone with telling the problem to was the same one who put me on hold for 20 mins the first time and disconnected the call. the second time I called, so after explaining to him anyways I asked to speak to a supervisor again n he said I was unable to at the time and that he has to transfer me to a different department, I knew something was fishy by then so I asked again for a supervisor then he says to me " I am the supervisor how can I help yu?" So now I'm furious and just hung up because I figured ok when I call again someone else will probably answer and won't give me the problems he's giving me...but nooo he answered again so I went off a little bit, I did not curse but yes I went off he hangs up again, so I called back again because I was determined that I was going to speak to a supervisor but I ended up not speaking to one because what he did was after the recorded greeting there's the option to press #1 and because he was the one answering the phone he would pick up then immediately hang right up so I began recording this on my phone and I have 11 recordings of him doing this...they played games from the start to the end and now I want to report them. I took my high school diploma online 6 years ago and paid almost 400.00 for it n I'm beginning to find out this is b.s.