Complaint Review: Adobe Systems Incorporated

I ordered Adobe Acrobat 8 Professional Upgrade from Adobe directly over the Internet. When I had already made the order, I happened to notice that there was another product that I did not want tacked onto the bill (some sort of training CD for approx. $140.00). I'm not sure how that got on my bill, but I certainly did not intend to order it. I immediately called Adobe and told them that I did not want the training CD, and I requested that the training CD order be taken off my bill.

The representative of Adobe said that since I had just made the order, it was too early to take the training CD off my bill, and suggested that I call back the next day.

I called Adobe back the next day, and was told that because the order already posted, it was impossible for them to take the training CD off my bill, even though the CD was not to be delivered until over a week later. Basically, the Adobe representative said that I was stuck with the order, whether I wanted it or not. I had to call my credit card company and dispute the bill. Very unprofessional!

Tom
Cypress, California
U.S.A.