Adobe Stole my money and claimed they didn’t until I mentioned about getting Legal Advice when they then suddenly found the records. San Jose California
I signed up for the free trial of Adobe Premier Pro, but it didn’t run on my computer in the end so I cancelled the subscription straight away then 2 and a bit months later I found out that they decided to ignore my cancellation and still charge my account the money and stole £40 over this time I went to cancel again and they wanted to charge me £100 in fees for cancelling.
Because they had stolen my money I didn’t even have £100 to pay these fees and I feel as if they did this on purpose to trap me into having to continue paying. After this I contacted my bank and got them to block all payments they try to take from me and they did that and refunded me one payment (£20). 1 month later I checked my bank and realised I had hardly any money again and knew I hadn’t spent much so I checked why and they had changed the bank account so that they could still steal my money.
This is when I contacted Adobe and things started getting extremely weird. The first 3 times I contacted them in their Live chat feature as soon as they messaged me they would end the conversation so I couldn’t talk back to them and after this I couldn’t load Adobe websites on my internet and had to use mobile data to use their website.
When it loaded up I saw in my subscriptions I had: Free Creative Cloud, Premier Pro and Spark I thought it was just products I had used before and just ignored it then when I went back to this page after being told I have not had money taken from me these subscriptions were gonna and I was left with just the Free Creative Cloud. I finally got in contact with a customer service agent Raju who started off having well structured messages and then all of a sudden it changed and was starting to not make sense with bad grammar and some spelling mistakes so I everything I did got screenshotted at this point.
Raju was adamant that I didn’t have any subscriptions or had any money taken from my account for about one and a half hours and he told me to talk to my bank about this and he isn’t going to do anything else, so I said that I will talk to my bank and see what legal advice I can get. He then asked me again if I gave him the correct details which I had and about 5 minutes after I mentioned legal advice the records of the payment suddenly appeared and I hadn’t given him any new information within this time.
Apparently I should be getting a refund and something in compensation but I don’t believe I will get it and I think they will still be stealing my money after this. If anyone has read this and can help me in anyway about this please contact me.