Complaint Review: Adobe Systems Inc.

I've loved the Adobe product for years. I subscribed to Adobe Creative Cloud over one year ago. Unfortunately, I called in October of 2014 to let them know I wanted to cancel my membership. I was informed that my commitment was an annual one (although I was uninformed of this when I signed up).

I was then "given" two months free membership for staying with the plan through the end of the year i.e. free January and February of this year.

I contacted Adobe today to cancel my membership and was informed that I would have to pay a $250.00 cancellation fee since the annual membership automatically renews.

Again I was not informed of this.

I told them that they could cancel my membership without a fee or they would hear from my attorney. I was then told that my membership was cancelled without a fee.

I believe that the way this was handled in all instances was meant to keep me "on the hook" and that I was deliberately deceived by Adobe.

I will never buy another Adobe product again as a result of the way that I was treated.

I strongly suggest that you be very careful with these people. They aren't to be trusted.