Complaint Review: Adobe Systems Incorporated

Adobe Photoshop Elements 4.0 was purchased on December 21, 2005 from Wal-Mart. On January 3, 2006 the Rebate Claim Form along with all required items was sent to Adobe for the $20.00 rebate.

On March 5, 2006,we received a letter from Adobe stating:
"...we are unable to process the enclosed rebate request at this time for the following reasons: You purchased Adobe Photoshop Elements 4.0 from a nonparticipating vendor for the rebate offer."

We have read the Terms and Conditions for the rebate on Adobe's website and also on the original rebate form and nowhere does it state that Photoshop must be purchased at a certain store. Nor does it state that claims for the rebate will not be honored if Photoshop is purchased from certain stores.

We sent an e-mail to Adobe through their web-site on March 7, 2006, staing the same facts as above. As yet we have not received a reply, even though on their web-site they say they will reply within 48 hours.

In my opinion, what adobe has done is not honorable or honest or fair to their customers. We complied with all of their "Terms and Conditions" and they owe us the $20.00 rebate.

Cliff
Greensburg, Indiana
U.S.A.