​Hello Mr Naren Gursahaney,
It is so sad that the CEO has to get an email like this, instead of "thank you" letters!!
A bad sales team can make or BREAK a company, if you keep them!
There is way more to this story that I am not please with, but the highlights are according...
This place is a SCAM. They say one thing and do another, then charge you for it all. We were told one thing and then we were billed way way more. We refuse to pay because that is not what we agreed on, but they keep saying that's our contract and we cant do anything, so we will get a lawyer, and win in court. Also when we win, we will have more grounds to sue them for false representation and misconduct. The sales lade Charlotte told us one thing then we get billed for another thing, way more. So we have records, and dates with time of who we spoke to, we are even contacting the CEO Naren Gursahaney top let him know what this team at the 1120 Palmyrita Ave, Suit #280, Riverside, Ca, 92507 is doing to businesses in California. In fact I have contacted the entire shopping center our business is in, and we are all cancelling the service with ADT.
The sales person comes here talking all friendly and saying she will "hook" you up, this means she will be-friend you and charge you up the behind! YES we feel violated and lied to, the charges were not all what she said for the installation, she talks to you, then just says sign here and here, "i got you" she says. When we contacted her on the FIRST invoice, she said she was going to take care of it and have her "home girl" take care of it. I said "take care of what?" Why are we being charged, she said it was a wrong charge,. So I emailed a supervisor named (((REDACTED))), she was nice until I told her what was going on, then she stopped emailing me!
Two weeks later, Christmas comes, and I keep contacting people at ADT, no one helps, I get hung up on about 7 times, YES 7 TIMES. This is a joke, Then on 1/13/2015 4:25 "Amy" from the "national call center" hangs up on me too. WOW, ADT you are the WORST service and we will NEVER pay you for your horrible service, Charlotte, shame on you for doing this to us and placing us in this situation, you are a bad human for this! Do not come in ur business, you are not welcome here anymore. as far as ADT, you will not get paid one cent for your horrible service, in fact I will see you in court with my lawyers.
If you wish to contact me, if there is a manager anywhere at ADT, then you can do so if you are calling to fix the situation, wave ALL the money due, and come take your pile of junk equipment out, and fix the holes you have made. That easy, can you handle this?.