Complaint Review: ADT ALARM SERVICES

We signed up for service on  August 7th.  I didn't get this camera until Jan 2020. One of my cameras has spots on it. This is my second camera that has went bad. When replaced it will be my 3rd camera in less thjan 1 year.

It was replaced on May 28th and already is doing the same thing. Which makes it unable to see at night. I don't feel like my family is safe when I can't see my camera at night only during the day. I feel like we have been sold a bad equipment and they are replacing it with bad equipment.

On May 28th my camera was replaced due to having condensation inside. On June 25th I called Richard at 1800-916-5748 he was my sales person for my area. He stopped by my house along with a tech and they told me to contact ADT for one of their newer cameras which would be free and I would not have the problem with condensation.

I contacted ADT on that same day and was told that they would not be sending anyone out and they are unsure why Richard would give me that information.

I called Richard back and told him what was told to me by ADT. He stated he would call them and call me back that was on June 25th and he never called back and is now not answering my calls nor texts. This is bad business practices.

We pay $60.00 a month for a service that we could be getting cheaper. I paid for the cameras and would like for them to work as promised. If they cannot get the camera fixed or replaced I will be canceling my service. I don't understand how a sales rep or manager can be so much of a liar to his customers.

I will make sure to tell all of my neighbors, family and friends to never deal with ADT. Richard should be removed from sailing equipment because he is someone that cannot be trusted. If I would have known that we would be treated so poorly we would have never signed up for service.