Complaint Review: ADT (Home Security)

My credit card was comprimised.  The bank closed the account and issued a new card but for a bit over a week I was without a credit card.   ADT tried to charge my account during that time and could not.  

I was sent an e-mail regarding the issue.  When I tried to respond to explain that my card was comprimised and that I would, upon receipt of the new card, set up the payment my e-mail was rejected.  I received an e-mail stating that my e-mail (which was in response to the e-mail from ADT) went to an unmonitored mail box.   

So I sent them a letter and never received a response to the letter, but continued to get notices that I owed money.

When eventually we spoke, they offered to extend my contract at the current rate, but did not explain the terms.  After reaching the agreement I received an e-mail with terms that were never discussed and were not agreeable to me.  When I tried to respond to that e-mail once again I could not.

If you wish to be able to communicate with the company that monitors your alarm system--I strongly suggest that you chosose a company other than ADT.