Complaint Review: ADT Phoenix

Dominic the technician did not show up for the repair, but said he did. He was not on my doorbell camera photos. Then when I called, I was told I could have someone else come out because I had taken off work. Two hours later Stephanie calls back and says it will cost me extra.

I should not have that cost, I am new. I call back only to find out Stephanie lied because they actually had no one that could come out for the repair. Both of these employees should be fired. If Dominic shows up at your door for a repair you should not let him in. If an employees lies, no telling what else will happen.