Complaint Review: ADT - Protect your home Indianapolis Indiana

ADT- Protect your home Indianapolis Indiana, is the installer for ADT.  Recently requested a special promotion offered by ADT whereas after the installation, I found my credit card was being billed $315.00 per month in addition to my monthy payment 0f $55.00.  I called ADT and they could not find the $315.00 payments ovewr the last 3 months.  They referred me to their "Installer" - Protect your Home Indianapolis, Indiana.  They connected me to them and the agent I spoke to informed me that the additional amount ($1200.00 ) collected as different installments of $315.00 was for additional equipment.  I asked what additional equipment was installed, and she replied the window monitoring devices, yes, thos little magnet devices. 

I have 10 of them installed.  I went on to inquire how they were able to directly bill my credit card without my athorization.  The representative then got extremely rude and said she didn't know.  I asked to speak with someone that would know and she immediately put me on hold.  After about 12 minutes on hold, another very rude person came on and said if I had issues with this billing, to speak with my daughter who was present during the install.  According to the  representative, she gave authorization to use my credit card.  I then asked how could someone other than me give authrization, and she replied, thats not our problem, speak to your daughter.

Buyer Beware - These folks are nice before you buy, and super nasty when you question their methods of selling.