Complaint Review: ADT Security and Safe Streets LLC

I was promised a security system that would protect my home. I've paid over $70 a month for over two years.

The installer damaged my home and then the system never fully worked. The outdoor cameras have never worked and then the doorbell camera stopped working. I've called and emailed many, many times. The products are defective and the customer service is terrible.

The last technician that came to my home brought the manager. He admitted to my adult son and myself that the system software was not appropriate for what I was sold. But, he only offered me either $500 off of my contract (which means that I would have to pay about that same amount to get out of the contract) or to install new equipment and software. This later option would require me to sign another lengthy contract.

There is no way I am going to sign another contract with this company. They do not meet their side of the contract, they have faulty equipment, and horrible customer service.