Complaint Review: ADT security service Aurora CO

I requested cancellation of my service at the end of January. In February I received an acknowledgment letter, dated February 13, that my service will be disconnected in the next 30 days following my request , and that I will be billed 75% of the remaining term of my contract.

I expected to receive a bill in the mail for the amount due, however what I received was a letter from the collection agency, The Lotus Agency, requesting payment of $1116.63 upon receipt of the letter, or my account would be reported to the credit bureau, and my credit rating would be ruined.

 This letter was followed by a phone call the next couple of days. When I called the collection agency the next day, I was treated more like a criminal and bullied into paying the fine for cancelling the contract  right then, or they would report me to the credit bureau.  When I explain that I was not delinquent and hadn't received my final bill as I expected it, I was told that they needed proofs my bills has been paid on time and there must be a reason why I was turned in to the collection agency.

I never disputed that I owed them for breaking my contract, but as a customer in good standing and a potential futur customer I expected to be treated better not like a criminal for not paying a bill a never received.

I certainly will not recommend this company to anybody