Complaint Review: ADT Security System

ADT Security has not kept their many promises to make sure that my alarm works and that their office will monitor my home whenever the alarm goes off.  My alarm system has never worked in many years, no matter how often you try to get them to come out and replace the old system with an upgrade to the ADT Pulse system.  The ADT Pulse system has been installed and it doesn't work because they don't have the right parts to make it work and this has been going on since last year and the beginning of this year to present.  My alarm system is not working and my home is not being monitored by ADT Pulse as promised.  Although they are billing me as if the system is working, but they know like I know that they need some additional parts in order for the installers to repair a brand new system to make it work.  I am not sure what it's going to take for ADT to realize that they need to hire better technical installers and have them attend new up to date workshops to learn new techniques of installing the new ADT Pulse system, because they haven't gotten my system to work today.  I am not paying them any money until this system is up and running without me having to have the repairman return over and over again as I have had to do from January of 2014 to present.  No one seems to care about me as a customer, because my system is still not working and I don't know when they are planning on doing something about it.  No matter how often I call them, they will promise you the world and give you nothing.  Something needs to be done about this.