Complaint Review: ADT/Sunpro Solar

The sales lady came out and made all sorts of promises. It sounded legit but I guess it was just a young lady preying on older folks with money. The project was delayed and then when they did show up the installers made such a mess that we couldn't let our dog in the back yard for fear he might eat any of the garbage left EVERYWHERE. I called but no one cared to come clean the mess up. It took a week to clean up.

Next SRP refuesed to certify the system and said 1/2 the installation was done incorrectly. 3 ADT/Sunpro supervisors came out and I was told the panels were on the wrong roof, The connectors were all wrong, and the system will never do what I paid for it to do.

They brought a crew up from Florida to fix everything but they said it was such a mess that I should start posting reviews. The lead guy said that is the only way I will ever get satisfaction. They left and didn't fix anything because it was beyond repair. The company needed to start over. 

Much later after several complaints SRP and another ADT/Sunpro supervisor came out together. The other 2 Sunpro people never showed for the meeting. Both people at this meeting said the system was in the wrong place and it needed to be completely reinstalled.

It has been over a year and the credit union that paid the money has waived me making payments on the loan because ADT/Sunpro has NOT completed the contract. It has been 6 months since I heard from ADT who now owns the company. I will be paying a contractor to repair the roof leaks that ADT has refused to fix. If you use this company you WILL pay more than the price you bargained for. Be warned.