Complaint Review: ADT

I had just purchased a brand-new home in New Mexico and called ADT for a security system. I also wanted to upgrade to an automated alarm call out system to alert the authorities of a fire or a burglary due to the fact I am a totally disabled veteran.

The installer came out and was awesome, but he told me that everything was through ADT and that ADT had an awesome 60-day warranty. About 2 weeks after the system was installed issues began to happen. My smoke detector started going off, in turn called the fire department and police department. After multiple times a technician finally came out and determined that the smoke detector was faulty and needed to be replaced. Then not ever 4 days later my system began to continuously re-setting and would not connect to the internet, so if anything happened, I had no help.

The finial straw was just not two days ago my systems glass break detector work not connect. When I called for guidance, it was to be another week to get a tech out. I asked for then my service to be discontinued under the ADT guarantee.  

I was floored when I was told I do not get the ADT 6-month satisfaction guarantee, the customer service representative said it didn't apply and that they would not honor it Because ADT was not responsible for its dealers / representatives.

at this point I am beyond frustrated and can't believe that a company that pitches itself as the most experienced and trusted home security company would treat a new customer the way it has. I'm ready to cancel my service, swallow my losses of $1100 dollars and use a different company to monitor and apparently upgrade my less than a two-month-old system.

ADT is a rip-off, they are dishonest, misleading, and will not stand behind their guarantee or try to help a very dissatisfied customer, in fact they do just the opposite. When asking for a supervisor or someone in charge I told there is no one and there was nothing they could do.