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  • Report:  #1500596

Complaint Review: ADT

ADT I applied for adt and was LIED to multiple times then scammed into it. we now have a 1 Lied and somehow got my fiances Social Security number and ran her as the credit when it was never given. and my names not even on the account and it was supposed to be my account! boca raton florida

  • Reported By:
    Jordan — Columbus NE United States
  • Submitted:
    Mon, October 05, 2020
  • Updated:
    Wed, October 07, 2020

Lied and somehow got my fiances Social Security number and ran her as the credit when it was never given. and my names not even on the account and it was supposed to be my account! and now we have holes in our walls from installation that we were told wasnt ganna happen!

2 Updates & Rebuttals


Faith

United States

ADT Customer Relations

#3UPDATE Employee

Wed, October 07, 2020

Hello - We are terribly sorry to hear of the issues you've been having with the service and being given misleading information. We'd like to look into this furthe and assist. Can you please send a copy of your review/concern, along with the telephone number and address associated with the service to AlwaysThere@adt.com? Thank you, Faith 


Mazen

Florida,
United States

ADT Reply

#3UPDATE Employee

Tue, October 06, 2020

We're so sorry for your troubles. ADT is unable to run your credit without your information, including SS#. We do not have any "secret" ways to gather that information and run your credit without your permission. If you feel like this happened without your permission you may dispute it directly with the credit bureaus. Please reach out with any questions at all!

- Mazen 

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