Complaint Review: ADT

ADT claims they will transfer your service if you move. What they really do is wrap you into a longer contract and the terms change, essentially locking you down forever.  When trying to cancel, even if you intend to pay the cancellation fee and communciate that you intend to pay it, they will keep you on hold, transfer you to agent after agent, none of which will help you. 

They also will increase your monthly rate.  The contract provides that a customer can dispute the increase, but only in writing.  You cannot do it except by mail and to get the proper address/department you have to call the customer service number.  And they do not provide the right address/department to send a letter to. Then when they charge you the increased rate and you complain, you are told to "consult legal counsel"

Over 3 hours and 10 phone calls, my contract was cancelled and I still had to pay the increased monthly rate wrapped into my cancellation fee.  Zero integrity at this company.  A quick look at Google, BBB and Facebook will validate how shady they really are.  Shady-T.