Complaint Review: ADT

We signed up for adt 2 years ago. We have had 2 door sensors go bad that they refused to replace. One started having issues the week after it was installed but it was for the basement door so we just ignored it after them coming out twice and it still having issues.

We had orginally been told that it was a 2 year contract and that if we were to move during it that they would come and remove the equipment and move it to the new place. We told the guy up front that we were actively looking for a house to buy.

Our two year lease for our house was up and we purchase a different house. I call adt to set up a time and day for them to come move everything. I am told that we need to purchase all new equipment that they do not move equipment. 

On top of buying new equipment we have to pay off the existing contract before starting a "new" contract. They said that because it is a new address that it has to be a new contract.