Complaint Review: Advance Auto

I went to my local advance auto on Tuesday 1/14/09 to purchase oil for an oil change because Wal-Mart did not have Mobil 1 5W-30 in stock. I went to the register to pay and asked about price match. The woman at the register named Lisa told me very rudely that "We don't match discount store prices like Wal-Mart and Sam's Club!" and We only price match our competitors.

I was in awe by this because last time I checked, Wal-Mart was a competitor. I was having a good day but after dealing with a person that comes back with a stupid response and that specific tone of voice as I should already know this. I picked up an ad and at the bottom of the page it reads If you find the exact same item or merchandise of the same brand, part number, and warranty priced lower at any local retail competitor we will match the price once verified.

I contacted the company about my problem with no response. I gave the local store a chance by showing the CSR my receipts from Wal-Mart at $6.27 a quart and Advance Auto shelf tag at $7.99 a quart but just told me they did not have to. As far as I can tell, Advance is falsely advertising and if it was not a free market, price gouging. I suggest that people go to an honest company like NAPA for automotive parts.

Wvgmc
South Charleston, West Virginia
U.S.A.