Advance Auto Parts Sells junkyard parts Owings Mills Maryland
Advance Auto Parts purchases old car parts, replaces a very minimal amount of whats needed, paints and resells alternators, distributors, starters, carburetors and they are all junk! I have had my problems with them from the past 6 years, with parts that only last one year. Then they say that you cant get a refund unless the part is a manufacturer defect, not worn out! They also have a new theory, that if they test it and it works, then you are stuck with the part.
They really cheat consumers. Ive returned used parts such as sensors, ball joint, and brake pads that looked dirty in the box. This happens at every single store no matter where you go. The customer service is very very bad too. The counter people are as stupid as they come and refuse to help.. they are only trained to sell. Its a shame this happens. The best bet is Napa, or your dealer and get a new part. Plus, for supplies, oil, cleaning, wax, go to Walmart or Target, its much cheaper!!
Stephen
Hagerstown, Maryland
U.S.A.
3 Updates & Rebuttals
J. Sweet
Kalamazoo,Michigan,
USA
Suggestion:
#4Consumer Suggestion
Wed, October 07, 2009
I have a great suggestion to avoid this situation in the future.
Stop going there. You've had problems for six years. Why do you continue to go there?
Dave
WR,Wisconsin,
U.S.A.
I use advance
#4Consumer Comment
Sat, April 18, 2009
I use advance Auto parts often. To be clear if you by a rebuilt part what you are getting is a part (say an altenator) that has been sent back to a company, tested and the needed parts such as bushes, diodes, bearing, etc. replaced.
These parts are cleaned and repainted and resold. Some of these rebuilts carry a 1 Year warranty sometime less.
I bought an altenator about a year ago and when I put it on it wasn't working properly (wasn't putting out enough amps) I took it back to the store and they tested it and although the volts were fine they could not test for amps under load. They didn't have any problem exchanging it for me and I went home with a different altenator.
If you been having so many problems over the last 6 years stop going there and buy new parts instead of rebuilt or remanufactured parts.
Robert
Ft Eustis,Virginia,
U.S.A.
Sure
#4Consumer Comment
Sat, April 18, 2009
CHEAP part stores do not sell used parts. What you are getting are the returned cores, and warranty replacement parts that some idiot put on the shelf.
This is what you can expect when you do not open the box at the counter to verify the part is at the very least, the correct part.