Advanced Medical Supply Inc Danny Jackson (Owner) Delivered unwanted product to 93-year old woman while she was in hospital and refused to take it back while rent charges were accumulating San Marcos, California
A 93-year-old woman (Patient) ordered a hospital bed and bathroom safety device from Advanced Medical Supply Inc (Company) approximately 5/23/2012. She was hospitalized on 5/25/12 and canceled order. On 5/28/12 Advanced Medical Supply delivered the unwanted product(s) to her Assisted Living facility. When doctors determined Patient would never be able to return to her Assisted living facility, her furniture was moved out and Company's equipment discovered there. Company was called June 15, June 18 and June 19 to pick up their unwanted product; they were notified Patient had moved and each day their bed remained, Patient would incur $130 in additional rental charges. Company refused to pick up bed. Furthermore said Patient would be charged for the bed rental instead of Medicare since she had not used the bed. Company finally picked up bed on June 20, 2012, after Patient had incurred additional $260 in rent, Patient had paid $85 for an unused product, and Company threatened to bill Patient $130 for "rental" of hospital bed she had never used (and never wanted ... and never signed for) that they promised would be paid by Medicare. If this isn't the worst case of customer service in the profession, what is? Picking on hospitalized 93 year old women? No concern for her limited income as she faces her final days in Hospice? This Company is brutal (brutish?).
1 Updates & Rebuttals
Advanced Medical Supply Inc
San Marcos,California,
United States of America
Incorrect information
#2REBUTTAL Owner of company
Tue, July 17, 2012
This problem has been resolved and is no longer an issue. Mr. Teeter was incorrectly informed and the Assisted Living Facility did not bill any money if the only equipment left in Mrs. Teeter's room was equipment rented by a DME company and awaiting pick up. We picked up the equipment within two days of his call and at no time did we collect any money from the Teeters for the rental equipment. We called and spoke with the General Manager of the Assisted Living facility and she told us she would be calling the Teeters to make sure they understood they wouldn't be charged if it was our equipment left in her room. Since that time, we have had no contact with the Teeters. A correct record of the facts are as follows:Two pieces of equipment were ordered for the patient and one was paid for by check and the other was to be billed to insurance. We went to deliver the equipment and nobody was there to meet us, so we called Mr. Teeter. He explained that he had canceled the order for the rental equipment and didn't need it yet. After talking to him further, he said to leave both pieces of equipment because they would be needing them soon, The facility opened the door for us and allowed us to leave both pieces of equipment in her room. This was only done after Mr. Teeter gave them the go ahead. At this time, we did not bill the rental equipment to insurance nor collect any money from Mr. Teeter for it (the only money we ever received was for the piece of equiment he purchased and never asked to return or cancel). We told him we would bill insurance once the patient came home and he was fine with all that transpired. We then checked in with Mr. Teeter on a couple of occasions to see if it was time to bill insurance, but didn't hear anything from him until he called and asked us to pick up the rental equipment because she wouldn't be needing it. We responded to his call by scheduling a pick up and it took less than 48 hours for this to occur, which is below average in the industry