Complaint Review: Advanced Metal Roofing

Customer Testimonial

27 April 2008

My roofing project took place in March 2008. I chose the Diamond White color because it matched well with my house trim. My primary objective was to deflect solar radiated heat away from my roof. In contrast, dark colored asphalt shingles actually absorb much heat. As summer fast approaches, it is obvious to me that the attic vent fan has not come on once yet. What is not obvious to me is when it rains. I just do not hear the sounds of rain coming down on my house like before. That is truly amazing to me.

Mark was the on-site supervisor during the assembly stage of the project. I say assembly because all the cutting and shaping of the metal panels were done off-site prior to delivery. The materials were custom-fit to my house's unique roofline. A week before assembly, George had come by to take measurements and sketches of my roof. My roof panels were assembled a few days after the projected assembly date. Local wind-storms during the original date made assembly unsafe at that time. Mark and his crew came out the very day the winds calmed; on a Sunday at my request! My roofline is a simple two-tier gable and the crew finished in just one-half day. Everything was cleaned up and hauled away at project's end. Discarded pieces were gathered and picked up throughout the assembly process.

The outcome is that I am a satisfied customer. Passer-bys in the neighborhood have remarked to me repeatedly how beautiful the roof looks now. It is unique in an asphalt-shingle community. The neighborhood seems to have dubbed me an innovator with a flair for style. I just wanted to keep the heat and the rain off my house. I do not regard myself as an innovator though. I have observed that every commercial and public building constructed these days have a metal roof on it. There are reasons for that which I now benefit from.

Although I consider my roofing project a success, experience has taught me things that a new customer may want to consider. PRIOR PLANNING IS KEY! Assess your house sometime before the sales presentation. If there is anything out of the ordinary not obvious to the casual eye, make note of it. Insist that your concerns are addressed to George. My house has a special brand of siding that is rigid; unlike most vinyl siding that is flexible. Pointing out and asking questions about those significant details early on would have helped in the planning stages. I ran Tim, the regional construction supervisor for my area through hoops. I did not recognize and stress the importance of my facade. My hat goes off to Tim for being there when I had issues to address. He answered the phone and returned my calls. That is appreciated as good ole' fashion customer service. That went a long ways with me. Communication is everything! His follow-up inspections insured my satisfaction.

In my eyes, Matt (Advanced Metal Roofing President) and Tim bear the mark of professionalism in the world of contracting. They set an example to emulate and a tone to follow in this company. That is why they are in leadership positions and that is why I write this testimonial. If a person would like to ask questions of a customer who has been there and done that, do not hesitate to write me at john.backensto@hotmail.com I would have no problem coordinating a home showing at a time convenient to us both.

Sincerely,
John H. Backensto
SFC, U.S. Army (ret)
Hope Mills, NC