Advanced Reservations Destination DC POOR CUSTOMER SERVICE UNFAIR POLICIES San Diego, California
| I purchased a reservation from ADVANCED RESERVATION last Dec. 3, 2009. This was intended as a wedding gift for my friend. It's a hotel and lunch cruise package. (The Liaison Capitol Hill Hotel, and Spirit of Washington cruise, respectively). The reservation date is for Dec. 19. Due to weather condition that day (severe snowstorm in DC), my friend was not able to leave her house. She called the hotel to cancel, but the hotel did not entertain the call and said that since it was a "third party" reservation, they have to call advanced reservation instead. Since it was suppose to be a gift, my friend did not have that information and was not able to reach me. (something was wrong with my phone). The Spirit of Washington cruise on the other hand, was more than helpful and was willing to reschedule my friend another cruise date. Dec. 21, I called Advanced Reservation first thing in the morning and told them about the situation. My first call, the operator, after knowing what the situation is, just transferred me to Liaison Hotel, without telling me that she was doing that. (Obviously I know that the Hotel could not help me about that matter anyways and I was suppose to speak to Advanced reservation. So I called again the second time, and was not successful. I talked to the call center manager Melissa S. (She did not want to give me her last name) She said that she could not do anything. I just want to be credited back the money I paid and reschedule them another date. They did not want to do that either. She said that we're suppose to cancel it 72 hours before, but who know what the weather condition is going to be like? We thought that we can still go and did not foresee that there is going to be a bad snowstorm. Tried calling the hotel and said that we have to deal with advanced reservation and could not do anything about it. All I want is for them to atleast reschedule my reservation. This is a special case because it was DUE TO SEVERE weather condition. SNOWSTORM!!! |